Getting serious about patient satisfaction
Hospital Compare is a new Web page that will provide consumer satisfaction information on their hospital stays. All healthcare professionals should review the article from U.S. News and World Report on this project as it has significant repercussions. The CHAPS questionnaire that patients are asked to complete upon discharge is also available within the article. This information is helpful when developing continuing education as part of initiatives. Click here.
Older Americans 2008: Key indicators of well-being
A new report by the Federal Interagency Forum on Aging-Related Statistics provides the latest data on the 38 key indicators that affect the lives of older Americans and their families. It is divided into five subject areas: population, economics, health status, health risks and behaviors, and health care. This report can be helpful for case managers as they develop programs that promote wellness. Click here.
Insurers use creative strategies to attract nurses
The Atlantic Information Service had an interesting article on the competition for quality health professionals between hospitals and managed care organizations. This should give all some good negotiating power when considering professional development opportunities. Click here.
Major payers pay for virtual MD visits
The Philadelphia Inquirer reports that Aetna and Cigna will pay for physician visits that take place via the Internet. The rationale behind this move is that the added convenience and efficiency could prevent more expensive complications. Click here.
New charter documents doctor performance
The new “Patient Charter for Physician Performance Measurement, Reporting and Tiering Programs” is a set of principles that will guide health plans in measuring doctors’ performances and reporting the information to consumers. Case managers will want to watch this project as it will provide excellent information they can use to direct patients to providers who are performing safe, quality and evidence-based care. Click here.
